Shipping Policy
Welcome to VICHYKING, where we specialize in handcrafted men's leather shoes. Please find below our comprehensive shipping policy:
1. Dispatch Time
As our shoes are handcrafted and made to order, the production and dispatch time is within 7 business days (working days excluding Saturdays, Sundays, and public holidays) from the date the order is placed.
* During sale periods and promotional campaigns, production and delivery may be extended up to 5 working days above the usual period.
2. Shipping Locations
We currently ship to the United States, Canada, Australia, New Zealand, United Kingdom, France, Germany, Norway, Finland, Spain, Ireland, and Mexico. Regrettably, we are unable to ship to other regions at this time.
3. Shipping Charges & Delivery Times
Shipping charges are waived for orders over $50. We work with reputed courier services such as DHL, UPS, and USPS to ensure your order reaches you as swiftly as possible. The estimated delivery times are as follows:
- United States/Canada: Free shipping on all orders. Typical delivery times range between 3-15 business days.
- United Kingdom and other European countries: Free shipping on all orders. Typical delivery times range between 4-15 business days.
- During holiday or sale periods, dispatch may be delayed by 3-10 days due to high order volumes. We'll communicate any delays as soon as possible. You may cancel your order at any time before dispatch.
4. Free Shipping
We offer free shipping on all orders, across all the markets and regions that we serve.
5. Express Shipping
Express shipping options are available at an additional cost. The cost and expected delivery time for express shipping will be provided at the time of checkout.
6. Customs & Duties
All customs and import duties are borne by us, the seller. This allows you to shop worry-free, knowing that there will be no unexpected charges upon delivery.
We appreciate your understanding of our shipping policy. If you have any other questions or require further assistance, our customer service team is more than happy to help.
However, we are more than happy to provide assistance if needed, please contact us at info@vichyking.com.
7.Lost/Return Packages
We are not responsible for any lost or stolen packages once it has been shipped from our facility. Orders are sent to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to an incorrect address given by the customer or unclaimed packages during order processing.
8.Tracking Order
Important Notice:Please note that some orders may be delayed and delivered outside their expected delivery window. If you are having trouble tracking your order please contact us.
Email: info@vichyking.com